FAQs
How would using a Virtual Professional instead of a temp, part-time or full time employee benefit my business?
When you hire a Virtual Professional (VP), you pay only for the time and administrative services you need. A VP handles your business remotely from his or her own home office. There are no overhead costs, taxes, paid benefits, training or downtime like there would be if you hired a full-time employee. Think about it, every time you hire a temp, he/she is usually someone new to you and your business who will need time and money spent on them for training. This time and money of yours can be saved by hiring your own VP.
Do you have a team that supports you? If so, how do they support you?
As owner of Ridgetop Virtual Solutions (RVS), Pamela Bacha works directly with you. If you need a service for which Pamela does not have the expertise in, she collaborates with a network of expert Virtual Professionals she can outsource to and get your project completed. We will only commit to projects that can be delivered based on current workload, availability and the level of expertise of Pamela and our key business partners.
How do I get my work to you?
Your projects may be communicated to me via email, phone, fax, USPS or courier. During our initial consultation we will discuss what your project entails and how you prefer to communicate with me.
What is the best way to communicate with you?
Communication is fast and easy. Whichever form of communication works best for you works best for me. You may reach me via email, instant message, US mail, Skype or by calling/texting my mobile phone.
What is your turnaround time for responding to my emails?
All emails received during the business week are answered within 24 hours of being received.
How will I receive my completed work?
RVS utilizes email, Dropbox, Google Docs, US mail, Basecamp, Trello … whatever works best for you.
How is time that is spent on my projects tracked?
RVS has software which allows us to clock in and out on every assignment, so you are billed only for the time spent working on your business projects. The clock stops for any breaks or interruptions. At the end of every billing cycle, RVS provides you with an invoice which details how time on your project has been spent.
When and how often do you invoice?
Invoices are emailed via Freshbooks on the first of each month for the prior month’s services.
Are there any additional costs or fees?
If you have software above and beyond our arsenal that you would like us to use, we ask that you provide the license or reimburse us for any costs associated with obtaining the software. Accounts set up on your behalf and for use on your projects alone, will be invoiced as a separate line item each month. All other software, supplies and services are included in our hourly rate. Any direct expense we incur on your behalf will be invoiced at cost.
What forms of payment do you accept?
We accept credit cards and e-checks through PayPal.
What if I no longer need your services?
A 14-day written notice is all that is required.
Do you have references?
Yes. Please contact us for a list.
Do you ensure confidentiality?
Unless compelled to testify in a court of law, none of your personal or business information will be disclosed to third parties without your written consent. We will be happy to sign a confidentiality agreement if this of importance to you.
How do I find out more information about working with Ridgetop Virtual Solutions?
Give us a call at 360.930.9806 or email info@RidgetopVS.com. We offer complimentary consultations to ensure RVS is the right fit for your business.
